Terms of Ordering
Enjoy ordering our proprietary products anytime online.
Payment Terms: We accept orders by mail accompanied by check or money order payable to: Mortar & Pestle Herbal Apothecary, LLC. Click here for the mail in: Order Form
Online orders are charged to VISA or MasterCard credit/debit cards via PayPal or Google Checkout secured merchant services. All sales are final.
Shipping: Orders are shipped within 2 business days of receipt. All orders are shipped via USPS 2-3 Day Priority Mail; however, shipment time may vary depending upon your location. USPS will deliver to street and P.O. Box addresses. All orders are subject to a flat shipping/handling rate based on your order total. Please note that our shipping/handling quotes are only for US domestic shipments. We do not ship internationally.
- Orders totaling $15.00 or less — $8.00 shipping/handling fee
- Orders totaling $15.01 – $30.00 — $10.00 shipping/handling fee
- Orders totaling $30.01 -$74.99 – $12.00 shipping/handling fee
- Orders totaling $75.00 and up — Ship for FREE!!
Out of Stock Products: If we are temporarily out of stock on a product, you may re-order that product on your next order. There will be no back-orders.
Returns: Returns are accepted on damaged items. Please notify Mortar & Pestle Herbal Apothecary, LLC immediately of damaged items. All returns must be pre-authorized by Mortar & Pestle Herbal Apothecary, LLC and a return authorization number will be given. Please call us at 202-758-0404 to obtain your return authorization number. The return authorization number must be written on all returned packages. We will not accept packages without a return authorization number. All returns are for either product replacement or credit. No refund check will be issued.
Prices: While we strive to maintain an economical pricing structure of our products, they are subject to change without notice.
